11:34 AM What if the seller doesn't offer returns? One buyer in particular contacted me asking for a partial refund for an item that he received damaged. eBay gives this MBG for Australian and International buyers, however . It sucks , but ebay says its your fault and buyers can return for an reason. Not to do partial returns After contacting the seller, it's up to you whether you want eBay to step in. EBay gives you the opportunity to add 12 photos to your listing. I first contact the buyer and find out what is wrong with the item. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Something went wrong. If your item hasnt arrived, or isnt as described,let the seller know. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Many eBay sellers accept returns if you've changed your mind. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Read our article on, Need help with return shipping? This can be useful when the buyer isn't completely satisfied with their purchase. There's no way around losing an Item Not As Described case. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Youll hear from us within 48 hours. No. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. We'll review your case and contact you within 48 hours. Adding these each time has saved me many times when buyers have tried to get me to accept a return. .. in essence. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. 2022 Flea Market Flipper. And this is my fault? You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. The eBay Resolution Centre is at the bottom of this page. 07-05-2020 Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Here you can discuss all things shipping with other members. This months episode of the eBay Seller Spotlight podcast is live! You know its interesting that the post I read before yours says When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. I find that if an item sells once, it will again. Never received the item and i contacted ebay and seller and no response. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Seller with 11000 feedback. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You'll receive the return shipping label credit on your monthly invoice. (2) One does not activate this seller protection by calling customer service. This is something I have saved as a document and I just copy and paste it into all of my listings. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you're not able to resolve things with the seller, you can ask us to help. If you havent received an item, we usually refund your money immediately via PayPal. Need an update on an open return request? Make sure the barcode is clear so the carrier can scan it easily. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. SelectExamples of alternative shipping arrangements below for more information. Offer a replacement item. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Another sale previously had the buyer claim an item was defective when I know it was not. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Do I need to pay extra for the eBay Money Back Guarantee? All Rights Reserved. I dont have to pay to get the item back and the person is happy because I resolved their problem. What if an eBay buyer damaged an item and wants a refund? When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. You can still close it if things are resolved. Were not perfect and we can make mistakes. 1. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. I will fight for them to cover my packages. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. We'll automatically close a return request if there's been no activity. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. 2. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Learn more about our Condition of returns policy. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Most sellers refund as soon as they get the item back. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. My desire is that they get more than they are expecting! Only if you have proof that the seller is lying (a conflicting message from buyer etc.) You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. When a buyer opens a return request the funds related to the sale may be put on hold. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Tip I used to send out many of my items without insurance! If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Ready to start making a good side income from flipping? Read the complete details about the eBay Money Back Guarantee. Listen to this weeks podcast to hear sourcing methods from a seller! Most of the time if you have an issue with a purchase the seller will be able to solve it for you. You are sure the item wa. Tip Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? See our page on. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Your email address will not be published. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Their listing states they do not accept returns. Returns cannot be closed at the request of a seller. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months!