After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. When its time for the event, they can open the app to show their tickets on their phone. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). You should see something to transfer. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. How far in advance can I access my tickets? With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Bought tickets for a group? And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. AXS Mobile ID allows for convenience, flexibility and security. When your tickets sell, youll receive an email informing you of the sale. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. Updated a few days later TL;DR: Call the merchant that issued the tickets. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. There has to be some way, right. Just follow the simple steps to make the tickets officially yours. it must be some garage shop with three programmers. Yes Your Privacy Choices | When listing tickets, you decide how long your listing will be available for others to buy. It depends. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Tickets Seat numbers it lists 13-16 ? [deleted] 1 yr. ago. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. What is AXS Official Resale and where do the tickets come from? Show the ticket in the App at the entrance and get them scanned to enter. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Click the Transfer button next to the event in your AXS account. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. At this point, you should see your tickets in the MLB Ballpark app. All Rights Reserved. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. Review listing information and choose Credit Card for payout. On the review page, click the Transfer button to send the tickets. Theyll also need to get the AXS app. Yes. When I sell tickets, do I have to deal with the buyer? Select the tickets to sell, and then set your price and selling options. Sorry we couldn't be helpful. Usually there is a waiting period of a few weeks. This will help to ensure that you are ready for your event in no time! having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. may not be valid. Are screenshots of the barcode valid for entry? If you see a Sell button next to your tickets in your account, you can sell them! Site Map | Tap View to access the barcode and scan in for entry. To view your AXS Mobile ID tickets click on your initials in the middle. Tap the gameyou are attending tap View All to see more games. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. and need to send them to a friend, transfer the tickets through your AXS account. Press question mark to learn the rest of the keyboard shortcuts. Click the Transfer button next to the event in your AXS account. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. i had the exact same problem. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. and our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I purchased tickets for a concert back in February. and our I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). If you see a Sell button next to your tickets in your account, you can sell them! Youll be able to transfer money to your bank from your account on AXS.com. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Have mobile tickets and cannot find barcode. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. They should be able to tell you if the tickets are active. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Cookie Notice Show was postponed from June 2020 to July 2021 due to covid. why the hell can they just not send you the tickets in an email, as an option? Did you find it helpful? You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. 2023 Crypto.com Arena. Can I have multiple tickets on one phone? Use of this website signifies your agreement to our. Its up to you! We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Help us improve this article with your feedback. Official Tickets and Your Source for Live Entertainment | AXS.com AXS Mobile ID allows you to manage . So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). Yes No Still Need Help? Nope. On the Review page, click the List Tickets button to finish. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. If you do not currently have an AXS account you will be instructed to create one during your purchase. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. You'll then be asked to review the transfer. Click yes, retract now.And youre done! I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. When your tickets sell, youll receive an email informing you of the sale. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? SOLD TICKETS VIA AXS. Here we are. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. The concert is tomorrow. After that, the tickets will be theirs to use with the AXS app. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. Sign into your AXS Account and click Listings. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. If they already have an AXS account set up the tickets will go in their account automatically. The Rockets App is free to download and available in the App Store or the Google Play Store. What is transfer? Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Use of this website signifies your agreement to our. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. AXS Mobile ID tickets are digital and cannot be printed for venue entry. When I buy tickets, do I have to deal with the seller? I was never able to get ahold of SH again. Show the ticket in the App at the entrance and get them scanned to enter. Terms of Service | AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Theyll also need to get the AXS app. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). If your friend already has an AXS account, the tickets will be transferred instantaneously. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. Select the tickets to transfer and enter the recipient's information. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". And you're done! Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Also, to make it even more . Select the tickets to transfer and enter the recipients information. We are changing the way you register and sign-in to the StubHub Community. If you do not currently have an AXS account you will be instructed to create one during your purchase. Stub hub sent my hockey tickets for a las vegas game to axs. How do I transfer AXS Mobile ID? The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. OR. If available, youll see the option to get tickets with AXS Official Resale on the event page. Bought ticket and then they weren't available from the seller. Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. We are changing the way you register and sign-in to the StubHub Community. What if my guests arrive at different times? (*If you can't remember your password, tap. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Open the AXS app Sign in or create an AXS account. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." No paper tickets required. Enter the recipients first name, last name and email address, or select from a list of. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Present the scannable QR code at the door for entry to Toyota Center. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. Click the Sell button next to the event in your AXS Account. Copyright I tried calling axs.nobody was home. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Did you find it helpful? Go into the app, look at the ticket. Your guests will need to create an AXS account to receive tickets. i will not book anything on stub hub as a result. Yes In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Flew in for this show. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Danielle is the author of this solution article. Sorry we couldn't be helpful. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. There is no fee for transferring seats and you are allowed unlimited transfers. Just follow the simple steps to make the tickets officially yours. Then when it sells and you are paid, you transfer it using the app. I bought two tickets to a New York Islanders game at Nassau Coliseum. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. 2023 Browse your upcoming events and tap the ticket icon for the one you would like to sell. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. I followed the directions of creating a AXS account via the email address that they sent me the email. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. All rights reserved. Many fans find it best to TRANSFER the seats to their guests prior to the event. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Ability to transfer and/or sell tickets varies by show and is subject to change. The gig has not been cancelled we just chose not to go. You may also review your transfers and purchase history at AXS.com. Open the App and sign in to see your tickets. We bought the tickets through AXS and we have no clue how to sell or transfer them. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Help us improve this article with your feedback. How will I know if my transfer was successful? I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Is there any way to get any assistance? Now we just want to get rid of them ugh. You also have the option of transferring and listing your tickets for sale prior to the event. From everyone at Vivid Seats, we hope you enjoy your event! Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Many fans find it best to TRANSFER the seats to their guests prior to the event. No, tickets must be scanned through the Rockets App or the AXS App. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. AXS Mobile ID allows for convenience, flexibility and security. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. Stubhub assured me my tickets would be available. You may also review your transfers and purchase history at AXS.com. As an event draws closer, venues generate the barcodes for each ticket. It got postponed and now we all cant go. Can seats be transferred to someone who doesnt have an AXS account? I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. How will I know if my transfer was successful? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. Help us improve this article with your feedback. After completing the account information, you may buy, sell or manage any seats in your account. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. Transferring Tickets. Theyll just have to create an AXS account to claim their tickets. Third-Party Resale Tickets: Everything You Need to Know. No. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. The Fox Theater Foundation. Browse your upcoming events and tap the ticket icon for the game or event you would. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. 2021 Vivid Seats Ltd. All rights reserved. A full-service national event ticket marketplace. AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. This will bring you to the page to confirm the correct email associated with the order. Theyll just have to create an AXS account to claim their tickets. However, we recommend that you transfer tickets to each person attending the event. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. When listing tickets, you decide how long your listing will be available for others to buy. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. How do I use the Rockets App to enter the building? Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. I purchased 2 tickets through stubhub January 2020. Why did the venue decide to use AXS Mobile ID? Overall, disappointing, but fair. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. This is the QR code you will display upon entering the venue. I have a problem with AXS Tickets Are you having issues? For more information, please see our Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. axs allows you to transfer ticket you have bought from within the app. They said they would get in contact with the seller and have the tickets transferred over. Privacy Policy | AXS handles payment and delivery so buyers and sellers never interact with each other. i assume they will try to get me to receive the tickets using axs again. Was wondering if you had any update on how yours is going? Apparently it is actually AXS? AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. What if my guests arrive at different times? When its time for the event, they can open the app to show their tickets on their phone. Your tickets will no longer be listed for others to buy. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. After the switch, you will enter the email address you use to access the community in order to reset your password. They assured me that the tickets would be transfered once they got ahold of the seller. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Your tickets will no longer be listed for others to buy. Why did the venue decide to use AXS Mobile ID? Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). On the review page, click the Transfer button to send the tickets. You will enter your community username and new password and done!