It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Office staff are always friendly. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower I got an email from trustpilot. The complaint has been investigated and resolved to the customers satisfaction. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Lorem ipsum dolor sit amet, consectetur adipiscing elit. This complaint was posted by a verified customer. 2023 Trustpilot A/S. Please advise what can we do to get back our retainer refund? How BBB Processes Complaints and Reviews. Sandra promised me to escalate my procedure below, however, when could I get it safely? If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! A member of our team will get back to you as soon as we have the details. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Build an instant presence wherever you need to be, at prime business locations. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It took almost 2 months. They would not remove the items that I didn't want. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. I am so frustrated. Your satisfaction is very important. I told you my account number is 9054006! However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. One time I was waiting on the phone for almost three hours. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. This course is a must for every manager who aspires to be a leader and a success in his or her career. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. I would love the opportunity to help further but havent been able to identify your account. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Manage your Regus account in one place and make bookings on the move. I signed a lease agreement with Regus for an office space commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Thank you, Lorraine Brule Global Customer Service at Regus. Trustpilot is assessing this review in accordance with our flagging process. The complaint has been investigated and resolved to the customer's satisfaction. September 14 You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Hi Hannah, Im sorry if you felt the need to escalate this. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. The additional increase in your monthly fee is due to the annual indexation. September 22 We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I would recommend that anyone considering using this company to think again! Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Turned up at 450 Bath Road, Heathrow. but when u need support / CS to talk and solve ur problems its literally non existant. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. This will surely increase the credibility of your complaint. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Any that you do not require can be opted out through your online account. One business week has passed since I post it here. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We ask all our customers to add an automated payment method to their account. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. At the end of your contract, they will automatically renew you without a signature and without consent. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Avoid at all costs. Our invoices are due on the payment date that is displayed on them. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. August 31 If it has been longer than 30 days, please get in touch so we can investigate further. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. October 14 Please could you send those details to me at lorraine.brule@regus.com so I can support you? I sent Briana of Regus an email about how the procedure was going this week. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We may have received incorrect data. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Regus always emphasized that it keeps its policy. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Were clear about this from day one. They would not remove the items that I didn't want. Don't be fooled by that. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Regus flagged this review for containing harmful or illegal content.Read more. Setting up an automated payment is straight forward and can be done through the online portal. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Unacceptable billing practices. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Give your team a place to focus, thrive, and grow, while we take care of all the details. Unfortunately, we're unable to help you because we don't have your account information. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I would love the opportunity to help further but havent been able to identify your account. And we have the solutions to help you work this way. And of course, they just charged me $244 for November. 6. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Trustpilot is assessing this review in accordance with our flagging process. This does not affect customers who have a permanent space as these are reserved specifically for them. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Theyre a great place to connect with colleagues, clients and other like-minded businesses. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. This will ensure the agreement ends at the current final date and will not renew further. We pay those as well. And whatever the future brings, were able to handle that too. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Our team members have always been in touch with you and worked with you to rectify this matter. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Your agreement end date is not until 10/31/2021. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Best, Lorraine Brule Global Customer Service at Regus. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Eventbrite page will show up only the start dates of all training sessions. You should receive your refund within 30 days after your end date. As you did not process this correctly, the agreement continued an additional month. same goes with debt collector from malaysia that emailed me abt 3 months ago. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Weve cut the cost of selected workspaces* for a limited time only. Do not delete my post, I will copy and paste it to spread again and again. Its an automated process. Get Regus can be contacted at (262) 832-3700. We use dedicated people and clever technology to safeguard our platform. Where appropriate, well also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. If you have a helpdesk contact, we would expect a 24hours reply. same goes with debt collector from malaysia that emailed me abt 3 months ago. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. 8. PDF REGUS Business Centre Service Agreement - SEC.gov According to its policy, the retainer took 30 days to get back to the tenant. Ts and Cs apply. 3. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I would love the opportunity to help further but havent been able to identify your account. The vital skills students learn will be immediately applicable to their careers. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Thanks again for your comments which help us improve. Transparency is very important to us, and all services can be opted in/out through your online account. Talk to an expert. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best regards,Michelle Spire. I posted the review here and Sandra replied to me. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Browse our full range of products and services. We have office space and more to suit all budgets, in every city of the world. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Contact: +65 [protected] For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I would like to help you further in this matter but haven't been able to identify your account. We pay those as well. Service 110 Value 107 Shipping 48 Avoid at all costs. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Lets find the right workspace for you and your team. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You should receive your refund within 30 days after your agreement end date. *We conduct corporate trainings on your preferred dates and location for no additional cost. Any that you do not require can be opted out through your online account. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I could talk with Myesha. Here are 8 tips for writing great reviews. Share your photos and videos with others to prove the truth of your words. Dont lie to customers. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They are scammers, and incredibly dishonest. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. (Sandra, I used the portal at first, however, your system made an error.) Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. For clarity, you were also charged a retainer top up. The company left an official comment on this complaint. Be part of a vibrant coworking community with dedicated desk or hot desking options. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Work wherever you need to with flexible access to our global network of workspaces. If you need further help, pleasespeak with our team member who is already in touch with you. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. This will ensure the agreement ends at the current final date and will not renew further. Helpful (1) Alice C. on 9/22/20 Using our center address on your website is illegitimate without an active agreement between us. If you need further help, pleasespeak with our team member who is already in touch with you. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Regus are not transparent with their pricing. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Ts and Cs apply. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp I was using virtual office space. Please note: Change Management is 1-day training program (Friday). BBB reports on known marketplace practices. Such companies should not exist. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Don't be fooled by that. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Hard revenue focused. October 23 evening Manage all of your workspace and business needs. He hung up my phone rather than transferring my call to them. No staff available for contacting on the event day. It won't go in any direction! Thank you! its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. They charge an excessive retainer fee. Location: Singapore They are about people. They often do so without adequately considering the effect these changes have on people within the organization. Its an automated process. It can take many months and still not response. Requesting your retainer refund is very easy: simply log into your online account (i.e. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We have a team of specialists available 24/7 to help you find the best solution for your business. There is non existent customer service department. Become better managers and business leaders by achieving optimal personal and business performance. As you can see from your statement of account, available online (e.g. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Once they sell you something that will be the end of you being treated as a valued customer. This company bills you for services you do not use. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Its a healthier, greener, flexible, and more cost-effective way to do business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. So last week I logged in to cancel my membership. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Please email me at Lorraine.brule@regus.com with your company name and details. So now you can enjoy more, for less. Customer service is simply poor. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Regus does not communicate with customers via telephone. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Verification can help ensure real people write reviews about real companies. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. But the Regus does not have flexibilities, nor willing to retain long term tenants. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Here are 8 tips for writing great reviews. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Because Regus prefers to hold that retainer as leverage over you. Regus Office rented: Wisma Atria Singapore Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget.
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