This complaint was posted by a verified customer. We'll partner with you to find a solution that works with your . She was constantly in communication with me and always delivered what she promised. This is the 2nd employee they have let go that was a wonderful . I was told it could be exchanged by 2 different managers. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. Buy now! At Kay.com, they strive to provide the best customer service possible. Service 10. Please try again. I have never bought any real gold that would break the way these pieces continue to break. You will need to provide your account information and payment method when you call. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. The latest complaint engagement ring was resolved on Aug 18, 2014. In our experience with Kay, we have had several frustrating experiences. How To Contact Kay Jewelers Corporate Office Headquarters HQ. You have added the max number of Favorites. color: #515666; Often, support service operators "redirect" customers to the site with a request to first . Order number: [protected] 5 Ways To Personalize Your Anniversary Gift. We let her know we did not want to buy anything at the moment. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Is this your company? 327 I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Even though it didn't ship yet I was told they cannot change the city state and zip code. The package was never opened by anyone and came back only a couple days after being shipped. Here, KAY Jewelers is offering you $25 OFF on all their products. First of all, check the store website. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. TargetCW. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio.
Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings One pair was fine. She was diligent on researching the best options for me. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. I have two options: a. I don't believe that we should be charged. I have never bought any real gold that would break the way these pieces continue to break. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. (Cleaning and inspections are not available at kay.com.). Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Really?!? I was told it could take up to 72 hours to hear back from a supervisor. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Cancelled order and full refund because it was within a half hour of purchase. Well start sending you the news you need delivered straight to you. Kay Jewelers should not pressure and make their customers feel uncomfortable. Don't hesitate to place an order now. Need Assistance?
Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn I would like to write a letter to your corporate offices. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. On You'll have great cow workers and flexible schedule PAY RATE: 620,000 - 840,000 HUF/monthly. We value your privacy. Learn more FAQ. How come they dont keep it in a safe or a common place for pick up? Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Store manager wouldn't exchange or refund. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. What is your policy regarding the gold supply chain? To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Customer Service Technical Support.
Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Compare Payment OptionsGift Cards. My account is [protected] if you have any questions or need to search the account. I was so excited and thankful for her great customer service. Our content is intended to be used for general information purposes only. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. I would also like the diamond replaced based on the diamond guarantee that you offer. I was they would call me by end of the day to let me know, off they did not calll. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. a:hover {
Kay Jewelers - Just ok | Glassdoor They have been horrible to deal with for a refund. If youd rather exchange your purchase for something new, great! the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. You are going to save $50 OFF with it. Don't worry, the conditions for using this coupon are very broad. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up.
Need Assistance? Contact our Customer Care Team Today. | Kay If you select a size other than the standard ring size shown, service may be required to adjust it. Top of the Page, What is Kay Jewelers return and refund policy? Please try again.
Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn I hardly wear the ring, and Ive spent close to 14,000$ on it. Certain metals such as tungsten and titanium cannot be sized. With our free tools, you can check out the . I wear the chain everyday and wash in it. I wouldnt recommend this place at all. Set a time to meet online or in-store, and we'll meet you, ready to help. Top of the Page. Will I have to pay shipping charges if I request in-store pick up? Be Blessed and Take my advice Please. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. We will repair or replace your mounting without charge if any defects are found during this period. What is Kay Jewelers return and refund policy?
Kay Jewelers Credit Card Login, Number & Bill Payment [2023] Get questions answered and resume your conversations easily!
Loved The Visit - Reviews, Photos - Kay's Fine Jewelry - Tripadvisor Privacy Policy. What is KAY Outlet's return and refund policy? This ring constantly loses the diamond and have had multiple issue with it. Top of the Page, Do you offer engraving? If I want to mail a payment , what address should I send it to? My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value.
Kay Jewelers Review | Superior Quality and Stunning Beauty Kay Jewelers has resolved 87 complaints. Horrible material and so over priced. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Clear Filters. How do you tell someone this? December 2021 my husband purchase 3 tennis bracelets for Christmas. In order to start the call, please close this box and then unblock your mic in your browser settings. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. It looks like your microphone is disabled. - did not follow up. They claimed some orders were not able to be cancelled and mine was one of them. Budapest. The trade-in value is the original purchase price, excluding charges such as tax and shipping. You should not buy your engagement ring from this jeweler. We appreciate that you've chosen Kay Jewelers. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? 2023 ForLocations.com All rights reserved. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. A worker name Susan immediately was pressuring my boyfriend to buy right away. See reviews below to learn more or submit your own review. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. It looks like your microphone is disabled. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. cart reminders from KAY at the cell number used . We were not told that it was a promotion but a sale. Kay.com will not accept the return of merchandise picked up at the store. I am only giving one star since you have to give a star to do the review. Exchanges can be made at any Kay Jewelers location. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. If youd rather exchange your purchase for something new, great! we only owed $185.00 now it's almost 1200.00. As an Amazon Associate, we may earn commissions from qualifying The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature.
Kay Jewelers Credit Card Customer Service Number Sign up to receive our free weekly newsletter. Top of the Page, What is the difference between natural and lab-created stones? Is this your company? This situation became the most unprofessional experience of our lives! I then went to put it on and the chain snapped immediately. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. We were not given any insurance claim information. How to write a complaint about Kay Jewelers? If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. He decided he was gonna get it appraised and wanted to wear it because it was so special. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 Kay Jewelers provides services in the field of Clothing Accessories - Other. Associate then call the manager and was able to find when I was about to leave the store. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. They say I had 60 minutes and denied cancelation. } Suggest avoid at all cost. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. @media (max-width:767px) { Its location on this page may change next time you visit. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Average Customer Rating. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Do all rings come in the same size or are there different sizes available? It's time to enjoy your shopping with such a big sale.
Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub A ring valued at $599. .left-navigation .nav-link a:hover, Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Read More. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? The eligible items for the discount range a lot. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Your order will be shipped from kay.com to the Kay store of your choice. Kay Jewelers competes in Retail industry. No, there are no shipping charges applied to orders shipped to a store. We value your privacy.
An expert can help you narrow down options and find the perfect jewelry. If you enjoyed your shopping experience here, you can take a look at their membership program. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. HotDeals uses cookies from third-parties or affiliate networks to Purchased a Diamond ring 6 months ago & the center Diamond fell out. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. The price I paid in 2003. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Top of the Page, If I want to mail a payment , what address should I send it to? Top of the Page. Top of the Page, Do you offer any warranties on your merchandise? I am being told that my ring is unrepairable, and that is NOT true. Excellent service. Text (855) 221 - 6255. I have no clue why there are so many negative reviews. color: #515666; ConsumerAffairs is not a government agency. Shortcut: Press 1, then press 1, the press 0 twice. Chatting with Kay Jewelers Customer Service. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. That ring is worth 3x that amount now, and $600 for it is unacceptable. Desired outcome: they accept all major credit cards, PayPal, and Apple Pay. Then I could buy the warranty after the repair for a few more hundred dollars. Sorry I didn't listen to my friends. Find over 27 million businesses in the United States on The Official Yellow Pages website. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. 2020 for repair. Solitaire engagement rings are the perfect representation of your love and commitment. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Corporate Phone Number: 1-800-877-8169. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse.
I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. (Engraving is not available on Kayoutlet.com.). A company you know and trust. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! Shipping has always been top notch and quality too. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
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