You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. See how our technology and expertise can have you thriving from day one. You understand that Patient Portal provides you with online access to some clinical information about you. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We have to meet many conditions in the law before we can share your information for these purposes.
You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Select an available appointment from the calendar. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? Contact your provider's office and request a password reset email. Your provider's office will make every effort to respond to your messages within a timely manner.
QuickPay Portal by athenahealth Wait a minute or two, and then try again. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). For iOS devices: athenaPatient requires OS versions 15.x or above. If you need to speak with the office sooner, please call the office directly. The Practice Entities have no control over the security or privacy practices of these external websites. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients.
Athenahealth - Patient Portal These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Join us in creating healthier futures for us all. How do I view messages and/or responses from my provider? You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. For example, a parent would have access to their childrens health data. What should I do when I get the following error, We encountered a problem loading your data. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. What do I do? The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Here are answers to some frequently asked questions to help you get started. How do we typically use or share your health information? If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Were improving healthcare for physicians and patients alike. Select an available appointment from the calendar. The Patient Portal is an online service that provides patients secure access to their health information. Note: This page should only be . To do so: Adobe Acrobat is required to view and print forms on the portal. We plan to offer athenaPatient to all athenahealth customers and their patients soon. All communications between you and your provider's office are carried over a secure, encrypted connection. It is at your practice's discretion to allow online appointment scheduling. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. How do I edit how my contact preferences for different types of notifications? We have to meet many conditions in the law before we can share your information for these purposes. Patient Portal is a communication service offered as a convenience to our patients. athenahealth reserves the right to make periodic updates and revisions to this Policy. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Get support that reworks claim denials and recovers payments for you. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. The Portal is not intended for use by anyone outside of the United States. It is your responsibility to login to your Patient Portal account and read the messages promptly. Click the desired message in your inbox to read the message. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. How do I ask a question about my account balance? Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. usually in ways that contribute to the public good, such as public health and research. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. What if I'm unable to access the Patient Portal? This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. This is to ensure that its providing the best quality experience possible before distributing it more widely. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. trouble logging in, password assistance, access to family members information etc.) Please try again. Answers to FAQ about our products and pricing. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. The Portal does not respond to web browsers' Do Not Track signals. You can ask us not to use or share certain health information for treatment, payment, or our operations. Were located at 311 Aresenal Street, Watertown MA 02472. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. One connection at a time. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. Here you will see an option under Our Resources titled Feedback. For current customers with athenaNet issues or who are seeking support.
Athenahealth - Patient Portal Only test results which are considered appropriate for release will be accessible through the Patient Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. We may say "no" to your request, but we'll tell you why in writing within 60 days. Select your provider, office location, and your preferred time of day and days of week. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. How do I view messages and/or responses from my provider? I'm . Urgent matters should not be dealt with via the Patient Portal. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. This website and Patient Portal contain links to websites operated by other parties. From there, you will see an option labeled Linked Portal Accounts. Example: We give information about you to your health insurance plan so it will pay for your services. Accomplish meaningful clinical work on the go from your mobile device. It is your responsibility to monitor these messages. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Navigate to the Account screen by clicking Account in the bottom navigation bar. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We can use and share your health information to bill and get payment from health plans or other entities. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Click on the back arrow to return to the Patient Portal. It is your responsibility to monitor these messages. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. We apologize for the inconvenience."? Follow these instructions to reset your password. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Follow the prompts and check in to your appointment. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. If you don't agree, don't use the Patient Portal. usually in ways that contribute to the public good, such as public health and research. trouble logging in, password assistance, access to family members information etc.) Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. What is the feedback form, and how do I use it? Just find your QuickPay Code on your billing statement and you're ready to go. We are allowed or required to share your information in other ways . By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Please try again later. How do we typically use or share your health information? We will not retaliate against you for filing a complaint. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Your provider's office will make every effort to respond to your messages within a timely manner. Select the patient statement you would like to view. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We can use and share your health information to run our practice, improve your care, and contact you when necessary. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You will also see a list of other individuals connected to your account with health records at the listed provider groups. You'll need to login to athenaNet to connect. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Click the Accounts icon in the lower right navigation bar. Click the desired form. You cannot permanently delete sent or archived messages. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. You may request a Patient Portal account for yourself. Please check periodically for updates. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Here you will see an option under Our Resources titled Feedback. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We were unable to save your data. We can use and share your health information to run our practice, improve your care, and contact you when necessary. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason.
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