apple technical specialist training

Apples new IT training series begins with the Apple Device Support course. Support and Service - Careers at Apple Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple Employee Reviews for Technical Specialist - Indeed Working as a Technical Specialist at Apple: 325 Reviews - Indeed This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Ontario Power Generation Technical Training Specialist Salaries in Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. View All Courses Questions? After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Add to Favourites IN-Technical Specialist. Apple today launched updated professional training and certifications for IT support and management. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. And after you've passed an exam, display your verified digital badge on any professional networking site. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). We deliver a full range of Apple courses, including support and repair training for Apple devices. Independent Repair Provider Program - Official Apple Support The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. A selection of macOS tips to make your Mac life a more effortless experience. This provides the opportunity to progress as you grow and develop within a role. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. 2023 Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple Inc. All rights reserved. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Roles based in Quebec require French language proficiency. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Customer loyalty and satisfaction is their number one priority. An Apple logo or digital badge is a seal of approval and a promise of excellence. PDF Apple Certified Trainer Program Guide As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. We also use third-party cookies that help us analyze and understand how you use this website. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Top editors give you the stories you want delivered right to your inbox each weekday. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. When a customer needs assistance, you quickly assess their situation. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. It felt pretty good to be able to help this woman. Get 20% off your Jamf training if you work in education. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. There were crazy long lines, especially for the iPad 2, and the iPhone 5. To view your favourites, sign in with your Apple ID. The training has been completely redesigned and moved to an online, self-paced format. ICF Human Trafficking Training And Technical Assistance Specialist We also provide our own trainer-developed courses and bespoke courses to meet any requirement. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Copyright 2023 Apple Inc. All rights reserved. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Access your favorite topics in a personalized feed while you're on the go. Choose your path And after youve passed an exam, display your verified digital badge on any professional networking site. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Apple Inc. All rights reserved. I guess the one part of the job I didn't look forward to was closing the store at night. This interview would be the first of six. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. 2023 I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. That's according to suppliers involved in Apple's iPhone supply chain. This cookie is used by the map which helps visitors to identify and reach the facility. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. The latest news and updates, direct from Apple. How to Become an Apple Certified Technician - Technibble Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. I also think readers might find the level of diversity among the talent at Apple very inspiring. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. They may also move into management positions. But opting out of some of these cookies may affect your browsing experience. In the US alone, Apple has 265 retail stores across 44 states. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Do you love how it feels to help others? Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Regardless of the situation, your communication skills can help you be an effective technician. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple expert providing guidance and training on Mac support to other support team members. Different together. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Our training team can help you book training for your organisation or for a third party. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . 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The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Check your badge on Credly for specific expiration dates. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Save someone's day. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Learn more about the E-Verify program (Opens in a new window) . For more details and to apply, visit, Apple Professional Training courses are available now at. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You reassure customers when delivering product diagnoses and potential solutions. What it's REALLY like to work in an Apple store:You get to work with really creative people. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. And be amazed by what it does for yours. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. NOW WATCH: The 6 best new features coming to Apple computers. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Youll need to be flexible with your schedule. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend.