alight customer care representative job description

The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Training will begin for this class on Monday, May 1st Si es as, entonces ReedGroup es para ti! These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight hiring Customer Care Representative -Absence Management Livelihoods Assistant at Alight Uganda - Jobweb Uganda Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Only applicants from locations above will be considered. Customer Care Representative Human Resources. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representative Job Description, Skills, and Salary As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Working as a Customer Service Representative at Alight - Indeed As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. I was responsible for keeping up to date with daily schedules and routines and managed all of . * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Scroll down below to view similar jobs . Additional pay could include bonus, stock, commission, profit sharing or tips. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Care Representative Resume Examples. Insurance Health insurance Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Cons. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. The mission of our customer care teams exemplifies the need for humanunderstanding. As a Customer Care Representative, you will report to a Customer Care Team Leader Donor Engagement Guide Job in Minneapolis, MN at Alight Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Alight Solutions Customer Care Representative Salaries We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Alight Solutions Customer Service Representative Reviews Apply for Customer Care Representative I, Healthcare Benefits at Alight today! See office directory We recognize the importance of a work life balance. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. 2023 Snagajob.com, Inc. All rights reserved. Because transformation takes a workforce. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 2023 We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. In addition to a base salary, this position may be bonus eligible. . Our story starts with a simple universal truth: Every business is a people business. We learn from one another, champion progress and challenge the status quo. Interested in Workday positions? * Excellent communication & collaboration skills with strong ability to empathize with customers * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Be prepared to answer why you are interested in this particular job opening. About Alight Solutions Alight is a leading cloud-based human capital technology and services. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. You will be notified during the hiring process which checks are required by the position. Alight - Customer Care Representative New York Equal Pay for Equal Work Act Statement. Customer Support Representative Salaries in the United States for #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight is committed to a diverse workforce and is an affirmative action employer. Quick Apply. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Customer Care Job Description | Velvet Jobs Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. They answer inquiries by phone, e-mail, web chat, or social media. Customer Care Careers - Alight 1999 - We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. View similar Customer Service / Guest Services jobs below. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Travel Alight Solutions hiring Customer Care Representative - Bilingual Customer Care Representative, Human Resources - Virtual - LinkedIn Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. This role is designed for people who have strong empathy and communication skills. Learn more about our customer care offices. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Location: San Juan, Puerto Rico. Customer Care Representative, Human Resources - Virtual Job in Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Stay updated on our new opportunitiesJoin our. This may include assisting the caller in navigating the system as well. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. 105,000+ Customer Care Representative Jobs in United States - LinkedIn Lensa, Inc. - Lensa is a job search engine. Carry out monitoring visits to verify information provided by . * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Alight Solutions San Juan is looking for real people, who are passionate about customer care. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Qualifications for a job description may include education, certification, and experience. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Working as a Customer Support Representative at Alight - Indeed Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Customer Care Representative Human Resources. Explore careers Media or Investor inquiries? Find out if you meet the requirements! A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Know Your Worth. We understand the powerful human connections that create success for organizations. Visit the company website to obtain information on the company and review the job description prior to your interview. * Make independent complex decisions within the scope of your authority Full Time * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Willa Davie's email & phone number - Customer Care Representative II at You have already created a job alert with same filters. Location Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. This role requires that qualified candidates must reside in one of the following states: Customer Care Representative Human Resources. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. This is a 6 months project and we offer Full Time Shifts (Rotating). Join our team. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Our commitment to Diversity and Inclusion. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. * Bilingual (English/Spanish) is a plus #beAlight Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. * Able to work independently and to adapt to a rapidly changing environment Jeremiah Martin - Customer Care Client Specialist - Alight Solutions We strive for Excellence Every Day by collaborating with our clients and colleagues. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. at Alight Solutions. Customer Care Representative, Human Resources - Virtual - LinkedIn Our story. Find the best jobs in the US, apply in 1 click and get a job today! Must be able to work a flexible schedule based upon high call volume needs. 2023 Customer Service Representative Job Description - Betterteam We combine data-driven . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Demonstrate a positive attitude, self-awareness and embrace feedback Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only If so, you've come to the right place. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. $50K-$69K Per Year (Glassdoor est.) As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. The mission of our customer care teams exemplifies the need for humanunderstanding. * Initiate new leave cases in our system Customer Care Representative Human Resources. We strive for Excellence Every Day by collaborating with our clients and colleagues. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. DISCLAIMER: The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Customer Care Representative Greater Toronto Area, Canada. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! The mission of our customer care teams exemplifies the need for human understanding. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. You can deactivate or delete job alerts by clicking the button below. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. This job is no longer accepting applications. Customer Care Representative *Remote* Job in Washington, PA at Alight Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Alight is committed to the continued development of our colleagues. * A demonstrated successful work history in customer service, insurance, or related field. We strive for Excellence Every Day by collaborating with our clients and colleagues. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions offers a promising . to demonstrate your interest in the role. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The estimated additional pay is $2,234 per year. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Cons Find out if you meet the requirements! Visit investor site Looking for an Alight office? Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. CC Representative I job in Atlanta at Alight | Lensa Customer Care Representative Tasks. It's why we're so driven to connect passion with purpose. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Customer Care Representative, Human Resources (Charlotte, NC) job Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. At Alight, we believe a company's success starts with its people. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Check out our current jobs that have a virtual/work from home option. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Learn more at . * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight Solutions Customer Care Representative -Absence Management We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Pros. * PEOPLE MATTER is one of our company s core values. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Alight Customer Care Representative jobs - Indeed Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Disabled Person, Inc. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. It's why we're so driven to connect passion with purpose. Reimagining how people and organizations thrive. At Alight, we are reimagining how people and organizations thrive. Averages based on self-reported salaries. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience.