Im told they received feedback that someone else has been using my account to complete deliveries. Uber Eats has varying deactivation ratings depending on your market and doesnt make this public info. The Fora platform includes forum software by XenForo. While Uber did not confirm the threshold at which riders would face deactivation, leaked documents cited by Business Insider in 2015 pointed to 4.6 (out of 5) being the point at which Uber would "start considering kicking [a] driver off the system." Average driver scores in a certain city are taken into account when determining the threshold at . In my experience it makes no difference, my only thumbs down have been from asshole customers. First you'll see the restaurant accept and start prepping. 2. In some cases, Uber doesnt even need evidence if youve received several unconfirmed complaints regarding a similar issue. Maybe passengers are discriminating against you based on your race, gender, sexual orientation, or other protected class. We understand that losing access, even temporarily, can be disruptive, so were dedicated to reviewing each report fairly and promptly. So, if youve applied in the past but stopped the application, just check your inbox or account to see if you can complete your application from where you left off rather than having one or more accounts in limbo. Additionally, if you try to game the system by referring yourself or trying to cheat the referral program somehow, youre also breaking the rules. My Uber eats account was permanently deactivated due to low ratting i have just change my phone number and sign up with a different email address and was not able to get back online with Uber eats. Do not sell or share my personal information, How drivers may be able to regain access to giving rides by taking a course, How delivery people can avoid low ratings, We receive reports or information that require immediate review for legal or safety reasons, We conclude that a driver or delivery person has engaged in unlawful or fraudulent behavior, Serious criminal convictionsincluding sexual assault, sex crimes against children, murder/homicide, terrorism, human trafficking, and kidnappingat any time in the driver or delivery persons history, Any serious criminal charges that are still pending, Multiple moving violations or accidents in the last 3 years, Driving with a suspended license within the last 3 years, Any serious driving violation, such as DUI, reckless driving, or hit and run, within the last 7 years, Not consenting to running background checks, Not responding to requests from the background check provider for additional information, Not disputing incorrect information on the report with the background check provider (who will email directions for how to dispute), Letting someone other than the driver or delivery person take a selfie using their driver account, Not taking a clear, well-lit photo that aligns face and neck in the in-app frame provided, Not updating the profile photo if the driver or delivery persons appearance has changed, Using language, making gestures, or taking actions that could be disrespectful, threatening, or inappropriate, Sharing graphic images that are sexually explicit or depict physical violence with others in the Uber community, including unsolicited sharing of such images through Ubers online support systems or in connection with an Uber platform experience, Not providing updated vehicle information to Uber, Using a vehicle to complete delivery trips if signed up to deliver while biking or walking, Submitting photocopies, scanned documents, or photos of photos, rather than original documents, Physically or digitally altering documents (such as crossouts/whiteouts, unnecessary handwriting, and photoshopped documents), Submitting phone screenshots of documents, Submitting a document that is not entirely visible and clear, Not ensuring that full legal name, date of birth, Social Security number, and other account information submitted to Uber is accurate, A driver or delivery person representing themself as someone they are not, Submitting documents that dont belong to them and that they are not permitted to use, Not providing clear photos, the receipt from the cleaning, and accurate trip details when submitting a cleaning fee claim, Encouraging riders to cancel a trip for fraudulent purposes, Increasing the time or distance of a trip on purpose, Submitting false claims for fees or refunds, or abusing offers and promotions, Going along with riders or Uber Eats users who call before a trip or delivery and ask the driver or delivery person to do things that are against Ubers Community Guidelines, Discriminating or making offensive remarks on the basis of race, color, disability, gender identity, marital status, pregnancy, national origin, age, religion, sex, sexual orientation, or any other characteristic protected under relevant law, Refusing or canceling a trip or delivery on the basis of a riders destination or a customers delivery location, Refusing or canceling trips for riders because of their service animals, wheelchairs, or other assistive devices. If a driver or delivery person has an issue with signing into or going online to their account, they should contact Support rather than creating a duplicate account. To use the Driver app or keep an account active, the driver or delivery person must upload required documents and make sure theyre always current and unexpired. Not completing a delivery after picking up the order and before arriving at dropoff. uberpeople.net is an independent Uber enthusiast website owned and operated by VerticalScope Inc. However, you can also try emailing Uber Eats support by replying to the deactivation email to figure out potential next steps and how to get your account back online. If your rating ever starts to approach this minimum, we'll reach out with tips and helpful information to help you take steps to increase people's satisfaction with your deliveries.Top delivery partners find the easiest ways to keep a high delivery rating are to provide courteous, professional service on every delivery and bring deliveries directly to the customers' doors. If your cancellation rate goes above the average for your city, youll receive a notification. This includes making sure youre the only driver using your account and that youre driving the registered Uber vehicle on your profile. I know this is easier said than done, but its important to deliver quickly so you make more money per hour, keep customers happy, and also keep Uber Eats happy. At the end of every delivery trip, businesses and their customers have the opportunity to rate their experience with your delivery. You might also receive feedback from restaurants and customers that you might find helpful. Data released this week by the Asian Law Caucus and Rideshare Drivers United, a drivers' union, said that two-thirds of Uber and Lyft drivers in California had experienced deactivation by the . We appreciate your patience if we're reviewing your account and for your timely reply to any follow-up questions. I received two dumb downs because my phone battery died and I had to have the restaurant contact the customer for his address. once you get kicked out of X, you get kicked out of eats as well. I got 80% 8up 2 down on 44 deliveries. After youve realized your account has been deactivated, youll probably want to get your account up and running as soon as possible. Unsafe behavior can include physical contact with a driver, bringing drugs or alcohol into the vehicle, contacting drivers after the trip is over, using inappropriate or abusive language, discrimination, breaking any laws, or violating the firearms ban within Uber vehicles. For a more detailed explanation of the above offenses and other things that can get you banned from driving for Uber, consult Ubers Community Guidelines. So, youve been deactivated by Uber Eats and youre wondering: why did this happen and what to do next? UberEATS delivers the best food right when you want it. Denying service animals. We bring you the best gig, remote, and part time jobs currently available, then provide you with thousands of helpful articles on how to succeed in those roles. Deactivation policies: Uber Eats and DoorDash both have deactivation policies that list all of the reasons that can lead to you being kicked off the app. It kept saying a previous account of mine was deactivated. In other words, if your driver rating slips below the threshold for your area, youre going to get a warning and, eventually, deactivated. The company recently announcedthat it will begin conducting continuous background checks that will monitor drivers for felonies or other disqualifying offenses on an ongoing basis. Im asking to see if there is hope I can get my account back. Within 30 days of deactivation, you can recover your account if you decide . I want to talk to an actual human being in person at the greenlight hub and see if they can help out with this misunderstanding. For a better experience, please enable JavaScript in your browser before proceeding. Now, Uber Eats states it tries to give advance notice if youre at risk of deactivation, so you should be checking the app and your inbox to look for warning emails. These devices can often be folded or disassembled to fit in the trunk. Only vehicles or other modes of transportation associated with a driver or delivery persons profile that meet their citys minimum requirements are acceptable. They give you low ratings, but it never seemed to matter. (296 ratings) 5 stars. The most common reasons why a driver or delivery person might lose access to their account are an expired document or an issue with their background check. Since the safety and reliability of Ubers service is its main focus, Uber expects that you maintain up-to-date personal and vehicle information. I think the main issue is just ppl dont leave ratings at all. You'll do just as well delivering for them. This is one surprising reason for Uber Eats deactivation, although its not something many drivers have to worry about. Best ways to contact Uber Easiest: Call Uber at 1-800-593-7069 Easy: Tweet Uber at @Uber_Suppor t You can call the driver support line a 1-800-593-7069, send a Tweet to @Uber_Suppor t, or send a message in the driver app. If youre not using the app, then Uber has no reason to keep your account active doing so only costs them money. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Curated menu features dishes from the local spots you love. I'm sure you will be fine. If you damage a drivers vehicle or any other property, you may be penalized by Uber. Creating improper duplicate accounts is not allowed. All drivers and delivery people must agree to regular screenings, which include evaluating their motor vehicle records and criminal history. If youre logged off, you cant be penalized for passing up on ride requests. But all the greenlight hubs are closed due to covid-19. In this article, were going to discuss how your Uber account can be disabled and how you can get your account reactivated. Someone please reply back to me Im begging. A driver or delivery person can lose access to their account for: A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city. Its OK to cancel trips every once in a while, but you should never make it a habit. Lets take a look at each of the reasons: Uber can disable your account at any time, but they rarely do. Of course, there could be cases where passenger complaints are illegitimate. Hourly pay is calculated using average Dasher payouts while on a delivery (from the time you accept an order until the time you drop it off) over a 90 day period and includes compensation from peak pay, tips, and other incentives. Fraudulent activity includes increasing the time or distance of a trip on purpose, abusing fees and promotions, and requesting a cleaning reimbursement for a mess that didnt happen. This would probably help a lot can you contact Uber to find out? If their rating is approaching the minimum limit, we will let them know and may share information that may help them improve their rating from users, customers, and restaurants..