It was pretty easy to do and I was impressed in the modular nature of the system. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Took 8 business days to fix (total of 11 calendar days). . The BBB's grade of "F" still . I have had it for over a month now and have had zero problems with it. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Include an image for extra impact. The motor would sometimes "sputter" (not engage) when you push down the throttle. Powered up the scooter. If your charger does not turn green when you plug it in, your problem may lie in your charger. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. GOTRAX. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. These codes will pop up over your console's display when there are issues within your electric scooter. {k-m3gKjx 0000008779 00000 n Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - %PDF-1.4 % I also have a V1 and no issues. . I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). 3. Reattach the console/head unit by sliding it back into place. In all cases the company has been slow to respond. 0000006275 00000 n I continue to struggle with GOTRAX's customer support team. It sounds like a bad battery but checking the connections is the first step. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. GoTrax - GMAX Electric Scooter. Fix Water Leaking From Air Conditioner. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Find low everyday prices and buy online for delivery or in-store pick-up. Reply, Took mine to the local bike shop. This scooter is giving a E3 Error code and the manual simply states to replace the console. Press Power Button once again to power on . If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. 0000001444 00000 n If the scooter works after disconnecting the brake switch then the brake switch is defective. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Easy Fix but time consuming. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. 0000047449 00000 n Make sure all connections are secure and there arent any exposed wires or noticeable burns. Apr 15, 2021 A fully charged battery will have between 36 and 42 volts. I continue to struggle with GOTRAX's customer support team. Hold down the power button for 10 seconds. I cant find anyone who sells them including the gotrax website, acisneros0873 - I had my second issue within 17 business days of receiving the scooter. Always be sure to consult the . PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. (If you see an issue, please stop and consult a technician before proceeding.). You can get it started again if you press the button so it's probably not a power issue. Listen or look back to see if the rear wheel is slowly spinning. Motor stutters with rapid jerking and wont go.. possible motor failure. I've had mine for almost two weeks now, and have not experienced these issues. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. These codes will pop up over your console's display when there are issues within your electric scooter. Please Note, some electric scooters share error codes. Home. 21E, 22E, 25E, and 30E - Replace console to fix error code. If you experience problems with any of these models of e-bike file a claim below. Odometer not working. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Check Out Our Guide! You will see the LED lights start to flash. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Test The Battery Pack On A Scooter That Runs. Install the locking hook and the two screws into the head unit. Create an account to follow your favorite communities and start taking part in conversations. If damaged do not proceed. Down a hill I got up to 19 mph on the speedometer. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Resolved through warranty, in the mail. Turn the key or power switch on and engage the throttle all of the way. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Looks like spring issue. 0000002987 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Take care of your ride so it can take care of you. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. When you plug your charger into the wall, the indicator light will turn green. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Then plug your charger cable into both ends and leave it overnight. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. If all of them work normally, then you need a new charger. On that same hill last week I got about 16 top speed. Looking For The Best Lock For An Electric Scooter? Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Also if there is a critical mass here, we may be able to have the company fix their problems. 0000000016 00000 n If it's not been used for a while, it might need charging. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. We show a quick view. Did you find it helpful? I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. If this does not work, replace the console. But, as soon as it worked for quite some time, it started showing various problems. So, 3 hours for 4 bars = 45 mins of charging time per bar. When the battery is fully charged it will change from red to green. Front tire making a very loud noise. If you can not grip the top with your fingers use a pair of pliers to assist you. It's a 36V 6 Ah battery that offers higher performance. Store the screws and hook in a safe location for later use. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. 0000006755 00000 n Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). But some parents may balk at spending more than $100 on an electric scooter. E02 - Adjust your brake calipers so that they operate effectively. Pressing on button does not illuminate the display nor does the throttle have power. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Now i have error code 30! If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. New comments cannot be posted and votes cannot be cast. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Entice customers to sign up for your mailing list with discounts or exclusive offers. My GoTrax (about 5 months old) started acting weird today. 110 20 Step 6 Install the battery pack. Range: 4 miles (est) Max. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Not much help really. Tighten the screws firmly. Scary at first. Next, check to see if there is any damage to either end of your scooters charging cable. Will this problem come back? To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here].