Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. This was on 22nd May2016 and I received a penalty on 14th Oct 2016, nearly 5 months later! This is the first time I forgot to pay. not just a letter C above the tunnel/bridge. 1. The C logo is one of the tricks designed to catch out foreign and non regular users. ), so its important that you read the terms of any products that youre considering before you apply. If they think until the parking ticket is unfair, the south ramp takes you directly to our doorstep uno. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. But the biggest problem is that I didnt see that I had to pay for this crossing !!! I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths ! Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Plus, youll have a Dart penalty charge that could be as much as 125. Hi here is what I put in the feature. Yours faithfully, [Your signature] Download letter docx ( 14 KB) The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. i was travelling from Cardiff to Grays RM20 3AS . Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. There doesnt seem to be any way of checking that the toll has been paid. We crossed on 28 August. Hi Pete, Can you please advise on what I should do? You will be able to modify it. You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. . Go online click on one off trips etc. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. MoneyNerd Limited is an Introducer Appointed Representative ofSeopa Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 313860) and is classed as an insurance broker. An Example: Suppose you received a 60 PCN parking fine. I havent received anything through the post about a fine or request to pay the charge. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. I dont have any problem paying the toll charge itself. 105 to go through the Dartford tunnel!!! The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). You can appeal a Dart Charge Penalty Charge Notice within 28 days of it being issued. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? I think this system is a real scam because it penalize honnest and innocent people. Council parking tickets are called Penalty Charge Notices. Relieved to read your message! If you do not cooperate they then call out the police who assist them to rob you. She did not understand the toll charge system. I am a British Citizen but resident now in Canada. And is there any chance to claim that I did not get the first original letter where I was able to pay only for crossing in 14 days ? again an easy way of getting money out of the driving public. I crossed at 5.59 and 50 seconds am the other day.how do I find out if I have to pay, sure I was before 6, but worried they will charge me! 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. But I only paid today 1 September. A charge certificate will be issued if payment is not made within 28 days. Why is not possible to provide an information panel and a direct payment point? Hi Glad we helped. Payment can be made online, by phone, post or at retail outlets. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. I also received their email payment confirm receipt for the Eur 3.61. This is just extortion. At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. Vehicles usually pay 2.50 to use the crossing. Its a f** up system riding on the notion that many people will forget or not know about the charge and they make a tonne of money off of them. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. the mail services goes slowly, and they were in late with the deliveries. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. Re-roll whole conversation and stale mate. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. This is never made clear. Else good bye 1050. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. Can someone tell me if I can appeal? Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? You say that you moved house in May 2020, and updated the V5 then. See my comments below. (Last journey 2011) There is some kind of fraud going on this Dartford crossing. Hi Karen My husband forgot to pay the charge until 2 hrs after the midnight deadline its his first time. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. He claimed this was sent to me on the 3rd of Feb. This is then used to pay for crossings, but occasional users will have dead money left in the account. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. Need more signs as to cost of fee and how to pay. why cant they give us information when required. Sadly, calling will not help achieve anything and will just use up your time. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. No chance of that unless one is very, very patient. Its a lease car, so Ive never heard a thing since from either them, or the lease company Completely unaware, Call 0300 123 1059, and explain your situation to them and theyll send you some appeal forms, I just hope theyre successful, How this can be a fair, or cost-effective process is beyond me having never had som much as a parking ticket in my life, taking me to court for paying a 2.50 a day late is ludicrous. which they cant use against the payment owed? Free debt counselling, debt adjusting and providing of credit information services are available from MoneyHelper, an independent service set up to help people manage their money. When I told your call taker that I was unhappy about the internet capacity and that the site was rubbish and I was now having to pay a fortune on calls, I was abruptly interrupted and told, no its not. one year on from Shane Warne's death, Daily Mail Australia remembers cricket's . Tried calling t have them line temporarily out of service. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. Just another trick to try and get your money. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Enter postcode of the tunnel or your destination where you can pay. The whole world out scam each other and the UK Government back it. Find your local Trading Standards office here. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Couldnt believe it Thank you for this page guys. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. We should have waited until they fined us so we had an IA number then paid using this number. The signs really need improving. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. I have today 14/11/2015 received a charge certificate for 105. We was on 3 week holiday and have seen info about fees on our way back. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. Instead we are now facing a 215 fine when we should have be exempted under the first offence rule. Anyone had the same situation and recommend next course of action? Under my ownership, the . Eve parties where tickets are not available for purchase at the door. You must appeal to the adjudicator within 28 days of the Notice of Rejection is received. I paid for a return journey. I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. MoneyNerd Limiteds FCA Firm Reference Number is: 978681, You can check these details onhttps://register.fca.org.uk/s/. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. I wonder if possible a refund and an answer. According to the gov.uk website, disabled drivers/ vehicles are still exempt. But I have always paid for a one-off crossing online. Sorry to hear that. Hopefully that is the end of that. Two months after the incidents. Hi Peter, Shit system just like everything else dreamt up by money grabbers in government. Im about to do mine. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. Thanks. You will need to do this by midnight the following day. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. The told me exactly how to appeal and win. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. The arbitrary 35 fine is proof of that. The amount they have demanded in this case therefore exceeds what they are entitled to demand. British citizens are shocked, the foreigners visiting are dismayed by our practice. Phone them on their number 0300 3000120 and pay the original fee. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. Hi. this is very first time please help me thanks. crossed last Friday. How did you take it to an independent tribunal? Just wait for the notice to arrive. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. I received a receipt (attached). Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! If so, you should be fine for both trips. This option lets you pay for pay for individual crossings up to 12 months in advance. I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. In the past a similar approach to doing business has resulted in heavy fines for some companies. However, a warning to you. What are my rights? Ken. A Dart Charge Penalty Charge Notice will be issued and sent to the registered keepers address held by DVLA on the date of the crossing. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. I crossed the bridge on 10th August in rented car. ARGHHH IT IS SO INFURIATING. There are no contact details on the charge certificate. When I reached my destination my hosts were unaware of a crossing charge. Hi this has happened to me too. He just said you have not paid so you will be fined. This will give you plenty of time to pay before you fly. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. Since this is a huge money, I think some good solicitors can do something. My son used the Dartford Tunnel a few weeks ago. The long and short of this is, however, that the system signage is not fit for purpose. Last year it was toll booths only going through the tunnel and no payment going over the bridge. Click it. Hit the i button and choose remind me at a location4. Exactly what has happened to me, I have appealed attaching all the payment slips/ receipts/ emails. I called their help centre and was informed that I couldnt make the payment and will get a penalty for 70.00, no ifs or buts, just tough luck. I have not received a PCN and so I have no PCN number. You should be given a 14-day reprieve on the first crossing at least. Providing its your first offence in that particular car you should be fine because of the 14-day grace period. On the crossing there is nothing! The message tells me access via the website. One benefit of. TO DISCUSS YOUR CASE Hi Not sure if my last reply worked, but go here for info and a link to the appeal page. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? Stress is a major downer on your immune system, take care of yourself. They must be making a lot of cash from the new booth-free toll system. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. If so what was the ruling? This is the third time this month that we are caught in your ineffective and time consuming communication system. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. I am just within the 14 days and this is the first time I have used the tunnel. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. Hi Well I doubt youll get the 14-day grace period again, but paying asap might be enough to confuse what sounds like a creaking and groaning penalty system! 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. DART CHARGE. i.e. I dont know why, I only can assume that along the Christmas festivities I was travelling with my family on holiday, and a part that I didnt know any thing about new rules I am now being billed for 6 for the 2 crossings and have appealed. I confirm that I have not. I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. Your site is very helpful, so many thanks. We subsequently received two penalty charges. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. I travelled from Brussels to Norwich. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. This will depend on your circumstances and will be discussed at the earliest opportunity by the financial product provider. Unfortunately, on 11st February I have received Then switch back to manual top-off and again fill out all my new creditcard data to deposit the money. Trademark No: UK00003340161. Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. (Didnt know as nobody showed me what they wrote in the system and I also did not signed any document confirming my address). The amount of time and distress is good grounds, I would imagine. Been using Dart Tag for years, no problems. The first hotel did not provide WiFi and so I was unable to search online. Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. Hi- Thanks for sending your story. It is a huge amount that youre being asked to pay for a system that is flawed. What should I do? Hope it helps This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). . Appeal and you will probably just have to pay the original fee. If it was two crossings, its likely youll receive a fine for the second. I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. Thank you. You can find out more by contacting MoneyHelper. Surely there is a time limit to issuing???? Its my responsibility. Thanks first of all for your very helpful website! Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. 5. Was this the first time you have forgotten to pay?